Welcome to the first edition of Dealer Edge for 2026. As previously shared, Auto-IT is progressing through a significant transformation program. We are now approximately 12 months into what we expect to be an 18-month journey, guided by best-practice learnings from Constellation Software.

Encouragingly, we are already seeing tangible benefits—particularly in Support, new services, and product enhancements across PMDS, EQUIP, and UNITS. While there is still more to do, I’d like to outline some of the key improvements currently underway.

Stronger, More Responsive Support

One of the most significant changes has been the evolution of our Support structure.

We have moved from a primarily regional model to a more collaborative, functional structure. While local teams remain in place, our specialists now work together across regions—sharing knowledge, resolving tickets collectively, and improving response times for clients.

This approach is already delivering results. Recent client feedback highlighted a support request logged early in the morning and resolved within minutes—an example of the improved responsiveness we are striving to deliver consistently.

To further enhance this capability, we are implementing a new global support platform—Halo. This system will:

• Improve integration with our development and CRM platforms
• Enable faster resolution of fixes and enhancements
• Provide greater transparency and accountability
• Deliver a more powerful customer portal for tracking tickets and projects
• Introduce an enhanced self-service knowledge base

Together, these changes are designed to give you faster, clearer, and more efficient support.

A More Proactive Account Management Model

We are also introducing a new approach to account management, designed to deliver greater value and engagement. In the past you would have benefited from a dedicated Customer Relationship Manager. Now, you’ll have two Auto-IT staff members partnering with your business:

Customer Success Manager

Focused on ensuring you are getting maximum value from your systems and achieving a strong return on investment

Customer Growth Manager

Focused on introducing and demonstrating new technologies and initiatives that can drive efficiency and performance in your business

These roles are designed to provide more proactive support, regular engagement, and clearer pathways to improvement across your operations. As always, our management and executive team remain accessible, and we encourage you to reach out at any time.

AI – Focused on Real Outcomes

Artificial Intelligence continues to evolve rapidly across all industries, and Auto-IT is actively investing in this space.

Our focus is clear: developing AI solutions that solve real client problems—not simply adopting AI for its own sake.

We are concentrating on two key outcomes:

• Significantly improving productivity within our own business operations
• Delivering practical, integrated AI solutions to our clients

We’ve already introduced AI capabilities within products such as Enable AP Workflow and Dealer Spectrum, and further developments are underway.

Through our connection with Constellation Software, we are also leveraging global expertise—working alongside other dealer management system providers and AI specialists to accelerate innovation.

You can expect to see continued progress in this area throughout 2026 and beyond.

Looking Ahead

We are excited about the progress being made and the roadmap ahead. This transformation is about building a stronger, more responsive business that delivers measurable value to our clients.

I hope you enjoy this edition of Dealer Edge, including updates on our products, services, and team.

As we approach the close of the year, I want to extend our sincere thanks for your partnership and for the trust you’ve placed in us throughout a period of significant transformation. Your support has been instrumental in helping us shape a stronger, more responsive Auto-IT.

This year’s changes are already delivering meaningful results. We’ve heard consistently positive feedback about our free training webinars, improvements in Support and Data Services, and the value that new products—such as Enable AP Workflow and Kaizen Service Quotes—are bringing to dealerships across the region.

We also made a commitment to lift the standard of our communication. Over the past 6–9 months, you’ve seen more frequent and more transparent updates through Dealer Edge, Auto-IT email bulletins, and LinkedIn. This has been an important step, and we’re committed to building on it in 2026.

I hope you enjoy this latest edition of Dealer Edge. From our entire team to yours, we wish you a safe, restful and enjoyable Christmas—and a successful New Year.

Aaran Newman | Managing Director

New Releases Deliver Efficiency, Accuracy, and Smarter Decision-Making

Auto-IT’s latest product release for UNITS and EQUIP (and soon, PMDS), Enable AP Workflow, is designed to help dealers cut wasted time, reduce errors, and speed up decision-making. Likewise, the latest PMDS Release R7.2 gains some amazing new solutions (at no extra cost), including Stock Assist, Kaizen Service Quotes, and F&I Introductions. Each is a powerful addition to the core PMDS system, and they’re already having a demonstrable, positive impact on dealers’ businesses.

One of our key commitments following the Constellation acquisition was to an increased cadence of high-quality product releases and enhancements. The last few months have demonstrated this commitment in action, and the response from dealers highlights the results. This work is ongoing, with additional improvements to our development timeframes expected in the coming months.

Here is a brief rundown of some of these releases.

Enable AP Workflow | Speed, Accuracy, and Control

Enable AP Workflow, transforms accounts payable into a faster, more accurate, and more transparent process. Intelligent OCR captures invoice data automatically, matching it against existing supplier and creditor details within your DMS. This means invoices are routed, approved, and posted without the need for repetitive data entry, dramatically cutting the chance of human error.

Key features include:

• Automated data extraction and validation of ABNs, account numbers, and allocations.
• Fraud detection and duplicate invoice checking to protect against costly mistakes.
• Direct integration with your general ledger, so staff no longer waste time digging through old records.
• Digital archiving, giving auditors and managers instant access to full invoice history.

The result is faster turnaround on payables, cleaner financial data, and complete visibility into invoice flow. By minimising rework and preventing misallocation, Enable gives finance teams more time to focus on analysis and strategic tasks rather than paperwork.

“Just wanted to let you know that you guys have done a great job with the Enable AP program. We’re a week in, and I am incredibly impressed with what you guys have managed to deliver with it. I just thought I’d pass on some really positive feedback that you guys have nailed it. Thank you.”

Sam Priddey – Financial Controller | KEEMA

“Enable AP Workflow has halved our accounts payable process time and significantly improved data accuracy. One standout example: a large landlord invoice was easily identified and correctly allocated — something that previously may have been misallocated. We’ve also saved time in archival processes, with direct GL access removing the need to dig through creditor records. I highly recommend Enable AP Workflow to any team looking to boost efficiency, reduce errors, and save time.”

Rourke Bretherton – Internal Accountant | Buckby Motors

“Enable AP Workflow has been able to cut a lot of time from processing. It’s been able to read the document and already pre-fill a lot of the inputs that would normally be done by an AP clerk manually. So this has now allowed the team to focus on creditor management rather than creditor invoice entry. I would definitely recommend enable AP workflow to other dealers. It’s a great system to use, and it will provide a lot of efficiencies within your dealership. It allows others to get involved, not just admin, when processing invoices thanks to its ease of use.”

Shaun Palipane | Financial Controller, 3 Point Motors

Stock Assist | A Single Source of Truth

Stock Assist, available in UNITS and EQUIP, and also now included in PMDS Release R7.2, redefines how dealerships control and monitor their vehicle inventory. Designed as a mobile-first application, it ensures that every unit’s details — cost, location, and status — are kept up to date in real time and accessible to the entire team.

Key features include:

• Mobile stock management, where arrivals, transfers, moves, and inspections can be logged on the spot.
• Barcode and VIN scanning, allowing staff to instantly identify vehicles without relying on manual notes.
• Photo and attachment support, ensuring all condition reports, damage records, and documents stay with the vehicle record.
• Daily Status Reports, providing a live log of all changes to the yard — from reconditioning updates to exceptions and transfers.

This streamlined visibility helps dealerships make faster, more confident pricing and allocation decisions. It reduces double-handling, cuts back on missed communications, and keeps all stakeholders aligned. Ultimately, Stock Assist helps shorten the days-to-sale cycle by tightening control and reducing delays.

North Shore BMW shared:

“Stock Assist has taken the guesswork out of stock control for us. The mobile app means arrivals, moves, and damage notes are captured on the spot, not hours later. Notes, flags, photos, and attachments now travel with the vehicle — nothing gets lost in emails or texts. The daily Status Report has effectively become our yard change log, so issues are picked up the same day and delays minimised. In short, Stock Assist cuts noise, lifts accountability, and speeds decisions.”

Christopher Randall – Managing Director

Kaizen Service Quotes | “From 30 minutes to 5”

Also part of PMDS Release R7.2, Kaizen Service Quotes delivers a massive leap in workshop efficiency. Built into the Kaizen service platform, it allows staff to generate quotes in minutes — often seconds — by pulling in pre-configured labour, parts, and menu pricing.

Key features include:

• Rapid quote creation, with customer and vehicle history automatically retrieved.
• Smart templates and pricing rules, reducing the need for manual entry.
• One-click conversion from quote to booking, repair order, and parts requisition.
• Consistent pricing accuracy, giving both service advisors and customers confidence.

The ability to produce more quotes each day not only increases workshop throughput but also creates more opportunities to convert customers into bookings. For advisors, the reduced admin burden means more time is spent on upselling services and building stronger customer relationships. For managers, Kaizen provides improved reporting on quote conversion rates, helping identify and capitalise on revenue opportunities.

Sunco Motors reported:

“Kaizen Quoting has cut our quoting process from 30 minutes to just five minutes — with quotes for known customers taking under a minute. In our first week, we created 65 quotes, compared to just 3–4 a day before. It’s a real game-changer for our efficiency.”

Ronan Larkin | General Service Manager

F&I Introductions | Smarter Finance & Insurance Workflows

The new F&I Introductions module, included in PMDS Release R7.2, is designed to strengthen collaboration between sales teams and finance managers. By automatically generating and tracking F&I leads at the right points in the sales process, it ensures more opportunities are captured and followed through.

Key features include:

• Automated opportunity creation, triggered by key events in the sales process.
• Seamless communication tools, so sales staff and F&I managers can collaborate on deals without leaving the DMS.
• Tracking and reporting dashboards, giving managers visibility into F&I opportunity conversion and staff performance.
• Customer-friendly workflows, ensuring finance discussions are introduced at the right stage, improving acceptance and trust.

For dealers, this means higher penetration rates on finance and insurance products, less leakage of opportunities, and more streamlined customer experiences. By keeping F&I in sync with sales, the dealership not only lifts revenue but also provides customers with a smoother and more professional buying journey.

The Bottom Line

These new products are built to deliver measurable improvements: faster processing, fewer errors, better visibility, and stronger decision-making. And with Stock Assist, Kaizen Service Quotes, and F&I Introductions included in PMDS Release R7.2 at no additional cost, this upgrade delivers significant value.

For more information, contact your Customer Relationship Manager or submit an enquiry via the Contact page.