{"id":2260,"date":"2020-01-15T12:19:15","date_gmt":"2020-01-15T02:19:15","guid":{"rendered":"https:\/\/auto-it.com\/sea\/?page_id=2260"},"modified":"2025-10-20T08:40:29","modified_gmt":"2025-10-19T22:40:29","slug":"support","status":"publish","type":"page","link":"https:\/\/auto-it.com\/sea\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|true|true” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”100%” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” animation_style=”fade” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/auto-it.com\/sea\/wp-content\/uploads\/2020\/09\/Support-Header.jpg” title_text=”Support-Header-Mobile” show_bottom_space=”off” align=”center” src_tablet=”https:\/\/auto-it.com\/sea\/wp-content\/uploads\/2020\/09\/Support-Header-Mobile.jpg” src_phone=”https:\/\/auto-it.com\/sea\/wp-content\/uploads\/2020\/09\/Support-Header-Mobile.jpg” src_last_edited=”on|phone” _builder_version=”4.16″ width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|” _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||4px|||” custom_padding_tablet=”29px|0px|0px|0px” custom_padding_phone=”||0px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Over 25,000 users depend on Auto-IT.” _builder_version=”4.16″ header_font=”||||||||” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#444444″ header_2_font_size=”44px” header_2_letter_spacing=”-1px” header_2_line_height=”1.1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||3px|||” custom_padding_tablet=”||0px|” custom_padding_phone=”0px||0px|” custom_padding_last_edited=”on|phone” header_text_align_tablet=”” header_text_align_phone=”” header_text_align_last_edited=”on|desktop” header_font_size_tablet=”” header_font_size_phone=”33px” header_font_size_last_edited=”on|desktop” header_2_text_align_tablet=”” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|desktop” header_2_font_size_tablet=”” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”” header_2_line_height_phone=”1.1em” header_2_line_height_last_edited=”on|desktop” use_border_color=”off” global_colors_info=”{}”]<\/p>\n

We take care of our own.<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”25px|auto|0px|auto||” custom_padding=”5px||9px|||” custom_padding_tablet=”0px|0px|30px|0px” custom_padding_phone=”0px||0px|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||-4px|||” custom_padding=”||14px|||” global_colors_info=”{}”]<\/p>\n

Our team is committed to excellence in client support, and it features strongly in the feedback we receive.\u00a0<\/strong><\/p>\n

Our Support department has direct access to the Product Management, Client Relationship and Development teams, which ensures a timely response to any issues users may experience.<\/p>\n

We support our clients through a range of services, including direct one-on-one support through dedicated Client Relationship Managers, telephone support, training, and strategic business consulting services. We also conduct regular multi-day conventions to train and collaborate with our valued clients.<\/p>\n

Our fully-equipped training rooms host multiple classroom sessions each year on topics like\u00a0Parts, Service, CRM, Accounting, Systems Administration and Sales.<\/p>\n

We also run a series of webinars every year that enable remote users to access quality tuition and have questions answered in an efficient, low-cost setting.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/servicedesk.auto-it.com\/” url_new_window=”on” button_text=”Log Ticket” button_alignment=”left” admin_label=”Support Button” _builder_version=”4.27.4″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#c5a769″ button_border_width=”3″ button_border_color=”#c5a769″ button_font=”|600|||||||” button_use_icon=”off” background_layout=”dark” custom_margin=”23px||||false|false” animation_direction=”bottom” hover_enabled=”0″ button_border_color_hover=”#e09900″ button_border_radius_hover=”4″ button_bg_color_hover=”#e09900″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#bc0000″ button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”4″ button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#bc0000″ button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” sticky_enabled=”0″]<\/p>\n

\n <\/p>\n

[\/et_pb_button][et_pb_button button_url=”https:\/\/help.auto-it.com” url_new_window=”on” button_text=”Support Software” button_alignment=”left” admin_label=”Support Button” _builder_version=”4.27.4″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#c5a769″ button_border_width=”3″ button_border_color=”#c5a769″ button_font=”|600|||||||” button_use_icon=”off” background_layout=”dark” custom_margin=”23px||||false|false” animation_direction=”bottom” hover_enabled=”0″ button_border_color_hover=”#e09900″ button_border_radius_hover=”4″ button_bg_color_hover=”#e09900″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#bc0000″ button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”4″ button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#bc0000″ button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” sticky_enabled=”0″]<\/p>\n

\n <\/p>\n

[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/auto-it.com\/sea\/wp-content\/uploads\/2020\/09\/Support-Two-People-2.jpg” title_text=”Support-Two-People-2″ src_last_edited=”off|desktop” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Map Image” _builder_version=”4.16″ custom_margin=”||39px|||” animation_style=”slide” animation_direction=”right” animation_duration=”1350ms” animation_intensity_slide=”10%” animation_starting_opacity=”35%” global_colors_info=”{}”]<\/p>\n

\n <\/p>\n

[\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” disabled_on=”on|off|off” _builder_version=”4.16″ background_color=”#f7f7f7″ module_alignment=”center” custom_margin=”70px|auto|70px|auto|false|false” custom_padding=”45px|50px|45px|90px|true|false” custom_padding_tablet=”” custom_padding_phone=”30px|24px|30px|24px|true|true” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ text_font_size=”14px” header_3_font_size=”28px” header_6_font=”Roboto||||||||” header_6_text_color=”#383838″ header_6_font_size=”19px” header_6_line_height=”1.8em” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Malaysia<\/h6>\n

Ph:<\/strong>\u00a0+60 (0)3 2776 6850
Hrs:<\/strong>\u00a08:30 am to 5.30 pm Mon to Fri
Email:<\/strong>\u00a0Click Here<\/a><\/p>\n

Thailand<\/h6>\n

Ph:\u00a0<\/strong>+ 66 (0)2 666 4873
Hrs:<\/strong>\u00a08:30 am to 5.30 pm Mon to Fri
Email:<\/strong>\u00a0Click Here<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ text_font_size=”14px” header_3_font_size=”28px” header_6_font=”Roboto||||||||” header_6_text_color=”#383838″ header_6_font_size=”19px” header_6_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

.<\/span><\/strong>Australia<\/h6>\n

UNITS\u00ae & EQUIP\u00ae:<\/strong> +61 (0)3 9349 3062 | Email<\/a>
PMDS\u00ae:<\/strong>\u00a0+61 (0)2 8566 3000 | Email<\/a>
Hrs:<\/strong>\u00a08.30 am to 5.30 pm Mon to Fri
A\/Hrs:<\/strong> Same numbers (fees apply)<\/p>\n

New Zealand<\/h6>\n

Ph:<\/strong>\u00a00800 776 611\u00a0Outside NZ:<\/strong>\u00a0+64(0)4 499 0403
Hrs:<\/strong>\u00a08.00 am to 5.30 pm Mon to Fri
A\/Hrs:<\/strong>\u00a0Same numbers (fees apply)
Email:<\/strong>\u00a0Click Here<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” disabled_on=”off|on|on” _builder_version=”4.16″ background_color=”#f7f7f7″ width=”100%” module_alignment=”center” custom_margin=”|auto|0px|auto|false|false” custom_padding=”45px|50px|45px|90px|true|false” custom_padding_tablet=”” custom_padding_phone=”42px|0px|42px|30px|true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.19.2″ text_font_size=”14px” header_3_font_size=”28px” header_6_font=”Roboto||||||||” header_6_text_color=”#383838″ header_6_font_size=”19px” header_6_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

Malaysia<\/h6>\n

Ph:<\/strong>\u00a0+60 (0)3 2776 6850
Hrs:<\/strong>\u00a08:30 am to 5.30 pm Mon to Fri
Email:<\/strong>\u00a0Click Here<\/a><\/p>\n

Thailand<\/h6>\n

Ph:\u00a0<\/strong>+ 66 (0)2 666 4873
Hrs:<\/strong>\u00a08:30 am to 5.30 pm Mon to Fri
Email:<\/strong>\u00a0Click Here<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ text_font_size=”14px” header_3_font_size=”28px” header_6_font=”Roboto||||||||” header_6_text_color=”#383838″ header_6_font_size=”19px” header_6_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

.<\/span><\/strong>Australia<\/h6>\n

UNITS\u00ae & EQUIP\u00ae:<\/strong> +61 (0)3 9349 3062 | Email<\/a>
PMDS\u00ae:<\/strong>\u00a0+61 (0)2 8566 3000 | Email<\/a>
Hrs:<\/strong>\u00a08.30 am to 5.30 pm Mon to Fri
A\/Hrs:<\/strong> Same numbers (fees apply)<\/p>\n

New Zealand<\/h6>\n

Ph:<\/strong>\u00a00800 776 611\u00a0Outside NZ:<\/strong>\u00a0+64(0)4 499 0403
Hrs:<\/strong>\u00a08.00 am to 5.30 pm Mon to Fri
A\/Hrs:<\/strong>\u00a0Same numbers (fees apply)
Email:<\/strong>\u00a0Click Here<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

We take care of our own.Our team is committed to excellence in client support, and it features strongly in the feedback we receive.\u00a0 Our Support department has direct access to the Product Management, Client Relationship and Development teams, which ensures a timely response to any issues users may experience. 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