There is a great deal happening across the PMDS product space, with several new features and enhancements either recently released, entering pilot, or planned for upcoming releases. Together, these developments are focused on helping dealerships improve efficiency, reduce manual effort, and create more connected workflows across key areas of the business.

Tech Mobile Entering Pilot

One of the key upcoming additions is Tech Mobile, a native mobile application designed for technicians.

Tech Mobile will allow technicians to use their phone for key activities such as technician clocking and attendance, making it especially useful for technicians working off-site or away from a traditional workstation.

This functionality is now approaching pilot stage, and we look forward to working with customers as it moves through the next phase of testing and refinement.

Conversations: Two-Way SMS in PMDS

Also coming soon is Conversations, a new desktop application designed to streamline customer communication.

Conversations enables two-way SMS messaging directly within PMDS, allowing customer responses to flow back into the DMS and be linked to relevant transactions.

This will help dealerships keep communication more centralised, visible, and connected to the customer record, reducing the need to manage messages across separate systems or devices.

Enable AP Workflow and Purchase Order Management

Another major area of development is Enable AP Workflow, our accounts payable processing solution, which is also moving into pilot.

Enable AP Workflow uses AI-driven document scanning to help simplify the processing, approval, and management of supplier documents. It is designed to support easier document approvals, while helping link documents to invoices and purchase orders.

To complement Enable AP Workflow, we are also introducing a new web-based Purchase Order Management module. Together, these solutions are designed to streamline AP and purchasing activity within the dealership, reducing manual administration and helping teams manage the process more efficiently.

KAIZEN V3: Expanding Browser-Based RO Processing

Looking further ahead, KAIZEN V3 is targeted for release later this year and represents an important step forward in bringing more functionality into the browser-based KAIZEN environment.

A key focus of KAIZEN V3 is complete repair order processing within KAIZEN, including RO costing. This has been one of the most requested areas of functionality from customers, and development is progressing well.

By bringing more of the RO process into KAIZEN, customers will be able to perform more day-to-day service operations through a modern web browser experience.

Recently Released: KAIZEN Quoting and F&I Introductions

In addition to the upcoming functionality, several new features have already been released.

The KAIZEN Quoting module is now available and has been receiving strong feedback from customers. If you have not yet explored this module, we encourage you to take a closer look.

Also recently released is F&I Introductions, an F&I product management and opportunity tracking tool. This module is available free for all users and provides another way for dealerships to manage opportunities more effectively within PMDS.

Ongoing Practical Improvements

Across Tech Mobile, Conversations, Enable AP Workflow, Purchase Order Management, KAIZEN V3, KAIZEN Quoting, and F&I Introductions, the focus remains consistent: delivering practical tools that help dealerships work more efficiently, communicate more effectively, and manage more of their operations through modern, connected applications.

We look forward to continuing to deliver these enhancements and working with customers as these new solutions move into pilot and release.

We recently asked Oliver Sinclair, Director Financial Controller of Super Groups, about his experience using Enable AP Workflow — and the feedback was emphatic. From faster invoice processing and improved purchase order matching to fewer manual errors and stronger visibility over liabilities, Oliver explained how Enable AP Workflow has helped transform the accounts payable process within his dealership group.

Oliver shared how Enable AP Workflow has helped transform the way his team manages accounts payable — from invoice capture and purchase order matching through to duplicate detection, supplier payments, remote processing, and day-to-day financial visibility. His feedback was clear:

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“Get on board. You won’t regret it and you won’t look back. You’ll just say, ‘Why didn’t I do this sooner?’”

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Reducing Manual Entry and Human Error

One of the biggest advantages of Enable AP Workflow is the way it reduces manual invoice entry. Invoices can be uploaded directly into Enable AP Workflow, where key information is preloaded automatically. The system helps identify the creditor, match the ABN, check bank account details, and populate invoice information for review.

For Oliver’s team, this has significantly reduced the chance of invoices being entered against the wrong supplier, with the system helping prevent incorrect invoice numbers, duplicate invoices, and incorrect dates or due dates.

As Oliver explained:

“There’s really no need to enter data anymore. You just have to check what’s preloaded and make sure it’s correct.”

Better Purchase Order Matching

Enable AP Workflow also supports more accurate matching between invoices and purchase orders. When an invoice relates to a preloaded purchase order, the system helps connect the relevant information. If the expected purchase order is not available, that can act as an early warning sign that something may need further investigation.

This helps dealership teams identify potential issues before invoices are processed, rather than discovering problems later.

Saving Time Every Day

The efficiency gains have been significant. According to Oliver, Enable AP Workflow is saving approximately three to four hours per day in accounts payable processing. That speed is especially valuable when an invoice needs to be entered quickly during a process such as bank reconciliation.

“You’re probably saving three or four hours a day just in processing your accounts payable.”

Because the solution is cloud-based, the process works consistently whether team members are in the office, working from home, or working remotely.

Improving Supplier Payments and Visibility

By allowing invoices to be processed close to the day they are received, Enable AP Workflow gives finance teams a more accurate and up-to-date view of their accounts payable position. This supports more timely supplier payments, improves visibility over liabilities, and gives dealerships a clearer snapshot of where they stand financially.

As Oliver put it:

“Your accounts payable is a far more accurate snapshot of where your liability sits.”

A Practical Upgrade for Dealership Finance Teams

For dealerships using Auto-IT or EQUIP, Enable AP Workflow provides a practical way to modernise accounts payable processing, reduce manual effort, improve accuracy, and give valuable time back to finance teams.

Oliver summed up the impact simply:

“If you’re using Auto-IT or EQUIP, you really need to get on board with it. You won’t regret it.”

Michal Strzalkowski is currently immersing himself in the company’s complex application landscape and modernisation strategy.

With a diverse background in digital agencies and large-scale transformations, Michal previously served as a CTO and held technical leadership roles at Deloitte. His extensive experience includes high-profile projects for major clients such as MECCA Cosmetics and Toyota, where he managed significant re-platforming, loyalty program designs, and complex DMS integrations.

Michal brings a wealth of cross-industry expertise to his current role, and is enthusiastic about the innovation opportunities and technical challenges available within Auto-IT’s systems and development roadmap.

Steven Myers-Los has joined Auto-IT as the new Infrastructure and Development Operations Manager. With over 15 years of experience founding startups and providing technology consultancy, Stephen specialises in building SaaS-based cloud infrastructures.

Since joining nine weeks ago, he’s been focused on defining the company’s future cloud model. His primary initiatives include transitioning existing customers from on-premises environments to Azure, modernising Auto-IT’s technology stack, and strengthening cybersecurity protocols to ensure robust data protection for both the company and our clients.

The past 18 months have been an important period of transformation for Auto-IT. During this time, we have been focused on strengthening our business, improving the way we work, and applying best practices from Constellation Software to become even more customer-focused and responsive to the needs of dealers.

A key part of this transformation has been investment in our people. We have continued to grow and strengthen our teams, including the appointment of two new senior managers responsible for product technology management across our UNITS and EQUIP products, as well as technical services.

At the same time, our teams have been focused on modernising our products, building new solutions, and exploring the practical use of AI to help meet the evolving needs of our customers.

Major Technical Investment in UNITS & EQUIP

Our UNITS and EQUIP teams have been working through the largest technical investment in these products in the past five years.

A major part of this work is the introduction of our new Launcher platform, which provides the foundation for a more responsive and regular product release cycle. This will support a quarterly release cadence, with ongoing feature improvements and more frequent hotfixes.

Importantly, this means customers will no longer need to wait for bug fixes to be bundled with larger feature releases. Instead, our teams will be able to respond more quickly and deliver updates more efficiently.

Alongside the Launcher platform, this new foundation also creates greater flexibility for Auto-IT to work with OEMs and third-party providers using modern technologies, while also supporting future AI integrations.

Building Around Customer Feedback

The changes we are making are designed to help us deliver improvements faster and in closer alignment with customer needs.

Our product management team has been working directly with customers to identify the areas within UNITS and EQUIP that create the most friction in day-to-day dealership operations. That feedback has helped shape a number of improvements included in our 25.2 release.

This release also introduces Enable, our modern web-based platform that allows customers to interact with their UNITS and EQUIP databases through a web browser.

One of the most anticipated features is web-based Workshop Scheduling, which brings a modern drag-and-drop interface to the workshop. This allows customers to manage workshop activity and technicians through a more intuitive, browser-based experience.

New Functionality for PMDS Customers

Our PMDS team has also been busy delivering some of the most requested features from customers.

At the top of the list is our AI-assisted AP Workflow automation tooling, designed to help automate back-office accounts payable processing and reduce manual administration.

We have also brought our Technician Mobile application to PMDS, supporting more efficient workshop clocking and scheduling.

Looking ahead, the PMDS team remains focused on delivering our 2026 roadmap, using customer feedback to expand functionality in areas such as Kaizen and helping customers spend more time in modern web-based applications rather than legacy platforms.

Continuing to Expand the Role of AI

Over the past 12 months, AI has become an increasingly important part of how we work.

Our teams have participated in two overseas Constellation training events — one in Canada and one in the United States — bringing those learnings back to our teams in Australia and New Zealand.

We are now embedding these approaches into our day-to-day work and are already seeing the benefits, including faster product iteration, deeper feature development, and new opportunities to deliver practical AI-enabled functionality to customers.

Constellation has also made significant investments in artificial intelligence through tooling, dedicated employees, and shared product initiatives across the wider group. Auto-IT is actively working with the Constellation Dealer Group to identify where these capabilities can be applied most effectively within our platforms and within dealership operations.

Looking Ahead

The past 18 months have been a significant period of change for Auto-IT. Seeing the results of that work now reaching customers is incredibly rewarding.

As we look to the next 18 months, our focus remains clear: to continue modernising our products, listening closely to customers, and delivering solutions that have a meaningful impact on the way dealerships operate every day.

Thank you for continuing to work with us. We look forward to delivering the next phase of innovation and helping our products create even greater value in your business.

As mentioned in Aaran’s MD update, we have made some exciting new changes to the Customer Relationship Managers role and hence your key contact with Auto-IT. Over the past year, we’ve evolved our client engagement model to strengthen the way we support you.

Throughout this time, we’ve listened to your feedback, reviewed outcomes, and identified opportunities to improve further. As part of our commitment to continuous improvement, we’re refining our approach for greater clarity, focus, and value in how we partner with you. 

What’s changing?

Your account will now be supported by two dedicated roles: 

Customer Success Manager (CSM)

Your CSM is focused on helping you maximise the value of your system day-to-day. They will partner with you to: 

• Drive strong adoption across your teams
• Identify opportunities to improve workflows and efficiency
• Coordinate training, engagement, and best-practice guidance
• Act as your primary contact for non-support matters
• Represent your feedback and advocate for you internally 

Customer Growth Manager (CGM)

Your CGM will focus on your longer-term success and growth. They will partner with you to: 

• Support strategic initiatives and planning
• Guide expansion opportunities (e.g. new sites or franchises)
• Ensure your solution continues to scale with your business 

What this means for you

This refined model allows us to provide more specialised support—ensuring your day-to-day success is optimised, while also giving you a dedicated partner focused on your future growth. 

Your experience with our Support team remains unchanged. 

If your primary contact hasn’t yet been in touch, they will be reaching out shortly to introduce your dedicated CSM and CGM, along with their contact details. 

Thank you for your continued partnership and feedback—we’re committed to continually improving how we support your success.

Over the past year, Auto-IT has made the most significant investment in the UNITS® & EQUIP® platform in recent memory — and 2026 is the year our customers start seeing the results.

The foundation is v25.2.0, a major platform upgrade that modernises how UNITS® & EQUIP® is delivered, secured, and updated. It introduces a new desktop launcher with automatic updates, modern authentication with Microsoft 365 Single Sign-On and optional multi-factor authentication, and Cloudflare-based secure networking — replacing legacy approaches to certificates, patching, and remote access.

A key part of this investment is Enable — our modern, web-based interface for UNITS® & EQUIP®. Enable is being deployed to all customers as part of the core product offering with the v25.2.0 upgrade. It’s where our most impactful new capabilities are being built, including a visual workshop scheduler, lead management board, and single customer view — all accessible through a modern browser experience designed for the way dealerships actually work. For customers who choose it, Enable also opens a path to secure remote access without VPN.

On top of these foundations, our 2026 roadmap delivers integrated payments and EFTPOS, two-way customer messaging, modern APIs for third-party integration, and AI-powered capabilities starting with intelligent lead ingestion — with more coming throughout the year across quarterly releases. Future updates and hotfixes now arrive seamlessly through the launcher, so your site never needs a major upgrade just to receive a fix.

We are actively upgrading every customer to v25.2.0 now, partnering with each site to complete the transition with minimal disruption. Every new capability on our roadmap is built on this platform — talk to your Auto-IT contact to schedule your upgrade.

2025 has been a landmark year for PMDS®—defined by several “first-ever” releases, a more predictable delivery rhythm, and meaningful improvements that are already saving dealerships time. Here’s a summary of what’s been delivered—and what’s coming next.

2025 Highlights: What We Shipped and What Changed

First native mobile app for PMDS® dealerships: Stock Assist

We delivered the first native mobile app for PMDS®, with Stock Assist now available via app stores for both iOS and Android.

Stock Assist enables dealership staff to:

• View and update stock and vehicle information in real time
• Check in vehicle deliveries from anywhere
• Record odometer readings, location, and condition notes
• Upload photos directly from their device

Recent additional enhancements include:

• Additional vehicle details for improved visibility
• Streamlined MFA onboarding
• Vehicle type filtering
• Ability to update registration expiry
• And more

This app is available across Auto-IT DMS platforms, validating our shared app strategy and accelerating future delivery through common foundations.

Kaizen Service Quoting: Delivered and driving real results

Kaizen Service Quoting was delivered across all PMDS® sites as the #1 Fixed Operations priority from PUC2024, and dealer feedback has been exceptional.

“Since implementing the new Kaizen Quoting features, our quoting process has transformed… Now, with Kaizen Quoting, we can generate a quote for a known customer in about five minutes — and the actual quote creation takes less than a minute. In our first week… we produced 65 quotes, compared to 3 or 4 per day before. It’s a gamechanger for our efficiency.”
Ronan Larkin – Group General Service Manager, Sunco

Vehicle Data Services: Kia goes live

A major milestone has been achieved with Kia Vehicle Data Services, now live in two dealerships, with expansion planned for 2026.

“VDS saves us around 8 hours a month… it has halved the time I spend on Kia transactions and improved efficiency across the board.”
Mick Cruice – General Sales Manager, Cassels Automotive

New F&I Introductions web app (free to all PMDS® dealers)

We delivered a new web app purpose-built for Business Managers, supporting F&I prospecting and sales workflows.

Key benefits:

• Clear separation of F&I activity from Vehicle Sales
• Tight integration with controlled visibility into sales workflows
• Automated triggers, deal updates, and reporting in the F&I log

Importantly, this app is available free to all PMDS® dealers.

OEM and third-party integrations delivered seamlessly

Throughout 2025, we continued to meet OEM obligations and deliver integration improvements, including:

• Honda Agency AUH payments
• SSM & VinLink
• Infomedia InfoDrive and Online Service Bookings
• Multiple Ford initiatives
• Mercedes-Benz & Daimler parts integrations

Platform upgrades: Faster, more stable foundations

A major upgrade to our web application platform and architecture has delivered improvements in:

• Performance and stability
• Troubleshooting capability
• Long-term support readiness

This “invisible but important” work positions PMDS® for more streamlined upgrades moving forward.

Stronger governance: ERM rhythm established

Enhancement Review Meetings (ERMs) reached consistency in 2025, enabling:

• Accelerated client enhancement requests’ intake and prioritisation
• Focus on high-value, high-impact improvements
• Direct inclusion of dealer-driven enhancements into releases

Training & webinars: Driving adoption and awareness

A strong program of free training and webinars improved awareness, adoption, and confidence across both new and existing PMDS® functionality.

PMDS® Roadmap: A Clearer, More Focused Approach

In 2025, we aligned the PMDS® roadmap with Constellation Software’s proven approach:

• Focus on fewer, higher-impact initiatives
• Predictable release cycles with clear roadmaps
• Proactive escalation management

This now underpins how we deliver value moving forward.

What’s Coming in R7.3 + Web v3.4

The next release cycle introduces several key capabilities:

Tech Mobile (native app)

– Real-time technician clocking
– Designed for field service environments (especially trucking)
– Saving time on every job on an RO, helping to keep technicians in the bay

Conversations (web module)

– Centralised SMS communication
– Supports 2-way SMS via Intelli

ImpelAI Integration

– Enables AI-driven service department workflows through third-party integration

Stock Assist v2.0 (continued rollout)

– Ongoing enhancements based on dealer feedback

The Bigger 2026 Roadmap: Three High-Impact Initiatives

1. Enable AP for PMDS®

A major accounts payable automation solution that will:

• Digitise invoice capture and approval workflows
• Reduce manual data entry and errors
• Improve visibility and financial control

Already proven in UNITS®/EQUIP®, Enable AP will deliver significant efficiency gains for PMDS® dealers. Learn more here.

2. Kaizen v3.0 (End-to-End)

A major evolution of Kaizen, enabling Service Advisors to remain in a single workflow:

• R/O costing and invoicing directly within Kaizen
• Reimagined, simplified workflows for faster processing
• Foundations for future payments integration

Planned inclusions:

• Web Purchase Orders (sublet)
• Batch conversion of bookings to Repair Orders
• Additional daily workflow improvements

3. Perseus Payments

A future-focused initiative expected to deliver:

• Integrated payments capability
• Web-based bank and cash reconciliation
• Significant administrative efficiency gains

More Value, Predictability, and Measurable Outcomes

The PMDS® roadmap is strong and increasingly focused on delivering tangible, measurable benefits for dealerships.

As we move through 2026, there will be continued emphasis on:

• Time-saving improvements
• High-impact feature delivery
• Stronger pilot processes and feedback loops

The future is bright for PMDS®.

At Auto-IT, our focus has always been on helping our clients succeed—but that starts with the people behind the business. Across our teams, one theme consistently stands out: a strong, collaborative culture where expertise is shared, growth is encouraged, and everyone is aligned around delivering better outcomes for our clients.

A Culture Built on Collaboration

Whether in Support, Development, or Customer Success, our people describe Auto-IT as a highly approachable and supportive environment.

“There’s a great communal vibe across the business,” explains Customer Success Manager Adam Wenborn. “You can talk to anyone—management is approachable, and people are always willing to help.”

This openness extends across all teams. Developers highlight the same experience—being able to collaborate freely, learn from others, and draw on deep expertise across the organisation.

“I’m constantly learning,” says Software Developer Kurtis Juraschek. “You can go up to anyone, ask for help, and get the support you need.”

Growth Through Experience & Opportunity

Many of our team members have built long-term careers at Auto-IT, evolving through different roles as the business grows.

Adam, now a Customer Success Manager, began in Support before moving into account management and, more recently, into a role focused on helping clients maximise the value of their systems.

This progression reflects a broader theme across the business: providing opportunities for people to develop deep product knowledge, build strong client relationships, and take on new challenges as the organisation evolves.

Aligned Around Client Outcomes

Following our integration with Constellation Software through Perseus, our teams are seeing clearer alignment across the business.

“The company’s goals are far more aligned now,” Kurtis explains. “It’s easier to see the direction of the company, and that makes the work feel more meaningful because you can see the impact it has on customers.”

This alignment is translating into tangible improvements—faster support response times, clearer escalation pathways, and more focused product development.

A Stronger, More Proactive Service Model

Recent structural changes are also reshaping how we support our clients.

The introduction of Customer Success Managers and Customer Growth Managers is enabling a more proactive, value-driven approach—helping clients not only resolve issues, but also identify new opportunities to improve efficiency and performance.

At the same time, enhancements to our Support model—including multiple contact channels and improved processes—are delivering quicker turnaround times and better overall service.

A Place to Learn, Contribute, and Thrive

For those joining Auto-IT, the message from our team is clear: get involved, be curious, and immerse yourself in understanding our clients’ businesses.

“The people who really thrive are those who take the time to understand how our customers operate and how our products support them,” Adam says.

It’s this mindset—combined with a culture of collaboration and continuous improvement—that enables our team to deliver meaningful outcomes for our clients every day.

Looking Ahead

As Auto-IT continues its transformation, our investment in people, structure, and technology is creating a stronger foundation for the future.

For our clients, that means working with a team that is not only highly experienced and aligned—but genuinely committed to helping you get the most from your systems and supporting the long-term success of your business.

Our People Strategy