Built for the Long Haul

How Constellation’s Philosophy is Reshaping Auto-IT’s Product Development Approach

The way Auto-IT develops and supports our products is changing — because the way dealerships run is changing. Your businesses are becoming more data-driven, more connected, and more reliant on technology than ever before. Our goal is to ensure the systems you trust every day continue to evolve with you — delivering simplicity, speed, and innovation built on the same reliability you’ve always counted on.

Since joining Constellation Software, now home to over 1,100 vertical market software (VMS) businesses worldwide, Auto-IT has adopted a proven philosophy: build for the long term, in partnership with customers. Constellation doesn’t acquire companies to sell them — it invests in them permanently. That long-term commitment allows us to focus on meaningful improvements that create lasting value for dealerships.

At the heart of our evolution is a product manager–driven approach. Our product team works closely with customers and support to identify what matters most — whether that’s new capabilities, improved performance, or a better user experience. A simple question guides every product decision: Does this make our customers more productive or save them time and/or money?

We act quickly when it benefits customers — but we avoid change for its own sake. Instead of surface-level updates that sound good but don’t deliver, we prioritise improvements that have substance and measurable impact. We’re not optimising for an investor exit; we’re optimising for long-term customer relationships and sustainable growth.

We’re also looking ahead. Innovation at Auto-IT doesn’t mean replacing what works — it means building on it. Our next-generation features will enhance, rather than replace, the robust systems that have supported dealerships for decades. We will utilise cutting-edge technologies, including AI, to deliver customer value; however, we will not chase trends without a clear link to tangible customer benefits. These advancements will simplify complex processes, surface insights faster, and strengthen the connection between your data and your decisions.

Our focus is clear: reliability, simplicity, performance, and a user experience that makes your day-to-day work easier. By combining long-term support with thoughtful innovation, we ensure that Auto-IT’s products continue to grow alongside your business — built for the long haul, with innovation that lasts.

Dave McKeown | Director of Product and R&D