Listening, Learning, Growing | Our People Strategy

At Auto-IT, our people have always been fundamental to how we operate as a business. Over the past few years—particularly since joining the global Perseus group—we’ve taken a deliberate and structured approach to investing in our team, guided by one simple principle: listen first, then act.

In 2025, we participated in the global Perseus Group Engagement Survey, gaining valuable insights into what matters most to our people. The feedback was clear and consistent. Our team wanted stronger communication, clearer expectations, better recognition, improved knowledge sharing, and more meaningful opportunities for growth.

Rather than treating this as just feedback, we used it as a blueprint for action.

Action Begins with Listening

In response, we introduced a refreshed people strategy built on the core pillars of Communication, Learning & Growth, and Engagement.

Clearer Communication and Alignment

We’ve placed a strong emphasis on creating clarity across the organisation. This includes:

• Defined leadership goals for all managers and team leaders
• Monthly all-hands meetings to improve transparency
• Regular departmental updates to keep everyone aligned

These initiatives ensure that every team member understands not only what’s happening across the business, but also how they contribute to our broader direction.

We’ve also introduced a social committee, which has brought a new level of energy and connection across our offices. From team events to shared activities, it’s helping strengthen relationships and build a more cohesive culture.

Learning, Development, and Career Growth

Career progression was a key theme in employee feedback—and we’ve responded with tangible outcomes.

• Over one-third of our people have experienced a promotion or role change better aligned to their career goals.
• 12 managers have completed a structured leadership development program.
• 200+ enrolments in e-learning courses across a wide range of disciplines.

This isn’t just about training—it’s about creating real pathways for growth within the business.

A Strong, Stable, and Experienced Team

One of Auto-IT’s greatest strengths is the depth of experience within our team.

• Average tenure: 9.5 years
• Voluntary attrition rate: Less than 5%

These numbers reflect more than stability—they represent a highly engaged, committed workforce with deep industry knowledge. This continuity gives us a significant competitive advantage and ensures our clients benefit from consistent expertise and long-term relationships.

Turning Feedback into Strength

What sets this approach apart is not just the initiatives themselves, but the mindset behind them. By actively listening to our people and responding with clear, measurable actions, we’re building a culture that supports performance, growth, and long-term engagement.

The result is a stronger organisation—one that is better aligned internally and better equipped to deliver for our clients. In our recent staff survey, all indicators were up; some by a significant margin.

Our goal is to build on the strong culture of loyalty and engagement we already have—ensuring our people feel recognised, valued, and given the opportunity to grow. Because when our people thrive, our clients benefit from consistent, experienced support they can rely on over the long term.

What’s it like to work at Auto-IT? Learn more.

Alla Keogh | Director, HR