Staff Insights | Working at Auto-IT
At Auto-IT, our focus has always been on helping our clients succeed—but that starts with the people behind the business. Across our teams, one theme consistently stands out: a strong, collaborative culture where expertise is shared, growth is encouraged, and everyone is aligned around delivering better outcomes for our clients.
A Culture Built on Collaboration
Whether in Support, Development, or Customer Success, our people describe Auto-IT as a highly approachable and supportive environment.
“There’s a great communal vibe across the business,” explains Customer Success Manager Adam Wenborn. “You can talk to anyone—management is approachable, and people are always willing to help.”
This openness extends across all teams. Developers highlight the same experience—being able to collaborate freely, learn from others, and draw on deep expertise across the organisation.
“I’m constantly learning,” says Software Developer Kurtis Juraschek. “You can go up to anyone, ask for help, and get the support you need.”
Growth Through Experience & Opportunity
Many of our team members have built long-term careers at Auto-IT, evolving through different roles as the business grows.
Adam, now a Customer Success Manager, began in Support before moving into account management and, more recently, into a role focused on helping clients maximise the value of their systems.
This progression reflects a broader theme across the business: providing opportunities for people to develop deep product knowledge, build strong client relationships, and take on new challenges as the organisation evolves.
Aligned Around Client Outcomes
Following our integration with Constellation Software through Perseus, our teams are seeing clearer alignment across the business.
“The company’s goals are far more aligned now,” Kurtis explains. “It’s easier to see the direction of the company, and that makes the work feel more meaningful because you can see the impact it has on customers.”
This alignment is translating into tangible improvements—faster support response times, clearer escalation pathways, and more focused product development.
A Stronger, More Proactive Service Model
Recent structural changes are also reshaping how we support our clients.
The introduction of Customer Success Managers and Customer Growth Managers is enabling a more proactive, value-driven approach—helping clients not only resolve issues, but also identify new opportunities to improve efficiency and performance.
At the same time, enhancements to our Support model—including multiple contact channels and improved processes—are delivering quicker turnaround times and better overall service.
A Place to Learn, Contribute, and Thrive
For those joining Auto-IT, the message from our team is clear: get involved, be curious, and immerse yourself in understanding our clients’ businesses.
“The people who really thrive are those who take the time to understand how our customers operate and how our products support them,” Adam says.
It’s this mindset—combined with a culture of collaboration and continuous improvement—that enables our team to deliver meaningful outcomes for our clients every day.
Looking Ahead
As Auto-IT continues its transformation, our investment in people, structure, and technology is creating a stronger foundation for the future.
For our clients, that means working with a team that is not only highly experienced and aligned—but genuinely committed to helping you get the most from your systems and supporting the long-term success of your business.
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