The Next Phase of Innovations in EQUIP, PMDS and UNITS

The past 18 months have been an important period of transformation for Auto-IT. During this time, we have been focused on strengthening our business, improving the way we work, and applying best practices from Constellation Software to become even more customer-focused and responsive to the needs of dealers.

A key part of this transformation has been investment in our people. We have continued to grow and strengthen our teams, including the appointment of two new senior managers responsible for product technology management across our UNITS and EQUIP products, as well as technical services.

At the same time, our teams have been focused on modernising our products, building new solutions, and exploring the practical use of AI to help meet the evolving needs of our customers.

Major Technical Investment in UNITS & EQUIP

Our UNITS and EQUIP teams have been working through the largest technical investment in these products in the past five years.

A major part of this work is the introduction of our new Launcher platform, which provides the foundation for a more responsive and regular product release cycle. This will support a quarterly release cadence, with ongoing feature improvements and more frequent hotfixes.

Importantly, this means customers will no longer need to wait for bug fixes to be bundled with larger feature releases. Instead, our teams will be able to respond more quickly and deliver updates more efficiently.

Alongside the Launcher platform, this new foundation also creates greater flexibility for Auto-IT to work with OEMs and third-party providers using modern technologies, while also supporting future AI integrations.

Building Around Customer Feedback

The changes we are making are designed to help us deliver improvements faster and in closer alignment with customer needs.

Our product management team has been working directly with customers to identify the areas within UNITS and EQUIP that create the most friction in day-to-day dealership operations. That feedback has helped shape a number of improvements included in our 25.2 release.

This release also introduces Enable, our modern web-based platform that allows customers to interact with their UNITS and EQUIP databases through a web browser.

One of the most anticipated features is web-based Workshop Scheduling, which brings a modern drag-and-drop interface to the workshop. This allows customers to manage workshop activity and technicians through a more intuitive, browser-based experience.

New Functionality for PMDS Customers

Our PMDS team has also been busy delivering some of the most requested features from customers.

At the top of the list is our AI-assisted AP Workflow automation tooling, designed to help automate back-office accounts payable processing and reduce manual administration.

We have also brought our Technician Mobile application to PMDS, supporting more efficient workshop clocking and scheduling.

Looking ahead, the PMDS team remains focused on delivering our 2026 roadmap, using customer feedback to expand functionality in areas such as Kaizen and helping customers spend more time in modern web-based applications rather than legacy platforms.

Continuing to Expand the Role of AI

Over the past 12 months, AI has become an increasingly important part of how we work.

Our teams have participated in two overseas Constellation training events — one in Canada and one in the United States — bringing those learnings back to our teams in Australia and New Zealand.

We are now embedding these approaches into our day-to-day work and are already seeing the benefits, including faster product iteration, deeper feature development, and new opportunities to deliver practical AI-enabled functionality to customers.

Constellation has also made significant investments in artificial intelligence through tooling, dedicated employees, and shared product initiatives across the wider group. Auto-IT is actively working with the Constellation Dealer Group to identify where these capabilities can be applied most effectively within our platforms and within dealership operations.

Looking Ahead

The past 18 months have been a significant period of change for Auto-IT. Seeing the results of that work now reaching customers is incredibly rewarding.

As we look to the next 18 months, our focus remains clear: to continue modernising our products, listening closely to customers, and delivering solutions that have a meaningful impact on the way dealerships operate every day.

Thank you for continuing to work with us. We look forward to delivering the next phase of innovation and helping our products create even greater value in your business.